Refund Policy

Payments to Logicive are final. We do not refund subscription fees or credit packs, whether the plan is monthly or annual, and whether or not you have used the credits.

The reason is simple: every image and video you generate costs us money at the moment it is produced, because the work runs on paid AI models. That cost is real and immediate, and it cannot be recovered once the output has been delivered to you.

This is separate from money, and it happens automatically. Credits are reserved when a generation starts and only charged when it succeeds.

• A generation that fails costs you nothing. The reserved credits return to your balance without you asking, and the job is marked as refunded in your credit history.
• Partial results are charged in part. If you asked for four images and two came back, you are charged for the two you received.
• Credits do not expire. What is in your balance stays there while your account is open.

If a generation failed and the credits did not come back, that is a fault on our side, not a refund request. Write to us and we will correct the balance.

If you do not want to be charged again, cancel. Cancelling stops the next payment and takes effect at the end of the period you have already paid for, so nothing is cut off on the spot.

• Your access and your remaining credits run to the end of the paid period.
• You are not charged for any period after that.
• After that date the account is locked until you subscribe again. Nothing is deleted.

Cancel from the billing portal linked on your account page, or write to us and we will do it for you.

There are three, and they are the only ones.

• Billing mistakes. If you were charged twice for the same thing, or charged after cancelling, that is our error and we put it right.
• Rights the law gives you. Where consumer law where you live gives you a right to a refund that cannot be signed away, that right applies regardless of what this page says.
• The payment provider. Checkout is handled by Lemon Squeezy, who are the seller of record on your receipt. They operate their own policy and can act on it independently of us.

For anything in the first case, write to info@logicive.com with the email address on your account and what you were charged. We answer these quickly.

We may update this policy. Any change is posted on this page with a new date at the top and applies to payments made after that date, not retroactively.